Frequently Asked Questions
Use the Book Now button anywhere on the site to send us your pickup, destination, date and time — or just call or WhatsApp us if you'd rather talk it through. We confirm your chauffeur and fare directly, with no account or app required.
As early as you can, especially for weddings, events and multi-car bookings, so we can match the right vehicle and chauffeur to your day. That said, we regularly take same-day and last-minute requests — call or WhatsApp us and we'll tell you honestly what's available. Our group van and stretch limousine are the exception: both require at least 2 days' advance booking and prepayment to confirm, shown on their fleet listing.
Yes. Contact us by phone, WhatsApp or email as soon as your plans change and we'll adjust the pickup, destination or timing, or cancel the trip — the earlier you tell us, the more options we have.
Every fare is quoted for your specific trip — the distance, the vehicle, and the type of service — so you know the exact price before you book. There's no meter and no calculator guessing at it for you.
Once your trip is confirmed, we send a secure payment link for a deposit to hold your booking; the balance is arranged directly with our team. Card details are always entered on our payment provider's own secure page — never sent to us by phone or email.
No. The fare we quote is the fare you pay. If your plans change during the trip — an extra stop, more waiting time — we'll always tell you the new price before continuing, never after.
If we're ever unable to fulfil a confirmed booking, any deposit paid is refunded in full. For cancellations on your end, get in touch as early as possible — we look at every situation individually rather than applying one rigid rule.
Yes — every airport pickup is tracked against your actual flight, not the scheduled time. Early, late or diverted, your chauffeur adjusts automatically and is waiting when you land.
Airport pickups include a waiting allowance that accounts for customs and baggage claim, timed from your real landing rather than the scheduled arrival. For every other pickup, tell us the address and we'll agree a wait time that suits the trip.
If a previous chauffeur made your trip memorable, mention it when you book and we'll do our best to schedule them again, depending on availability.
Yes. Our corporate travel service gives your whole team one account, monthly invoicing, priority dispatch and a dedicated contact who already knows how you travel — get in touch to set one up.